American Identity Paper

Happened an American Is an individual who doesn't have much contrasted with the individuals in Europe. There are no rulers, masters, or religious administrators that have all the force. In America each individual works for himself and figures out how to head out to where is required. Coming through America there isn't manors or extravagant houses wherever contrasted with Europe. Individuals live in hovels made out of mud and lodges where men and dairy cattle lay to keep warm.When an individual comes to America they are viewed as free and can be equivalent among others. There isn't one individual who is in control like a ruler or princess that controls the entirety of the individuals. Each individual Is ready to settle on their own choice on whatever they decide to do In America. America Is a blend of individuals with various societies that meet up as one network who don't Judge each other or look downward on. There Is no rich or helpless network, each individual Is viewed as equivale nt among one another.America Is presently viewed as the absolute best society on the planet today. Living in the British Society, numerous individuals were deprecated and disliked in light of the fact that they were poor or didn't satisfy certain guidelines of others. As Occurred says, â€Å"The rich and the poor are not so far expelled from one another as they are in Europe† implying that being helpless prompted being a slave and lived in frightful territories. Numerous individuals that were poor would not like to keep living that way. There was one ruler who may have been the lord, master or cleric that was In charge of everybody and mentioned to the individuals what to do.As man began going out of Europe and moved towards America, It was understood that they didn't need to keep living the manner in which they were. Individuals were not being controlled In American and determined what to do as In Europe. As America was being found the individuals saw what is resembled to be free and equivalent among the others and chose to move there. Any race or culture is acknowledged and won't be judged or condemned. Not one individual is viewed as poor or rich and furthermore every individual was free and didn't need to live under one individual as a ruler.Every individual had the option to settle on their own choices on what they decided to do. By libertarian's According to Cryâ ©voucher an American is an individual who doesn't have a lot of equivalent among others. There isn't one individual who is in control like a sovereign or princess that controls the entirety of the individuals. Each individual can settle on their own choice on whatever they decide to do in America. America is a blend of individuals with various downward on. There is no rich or helpless network, each individual is viewed as equivalent among one another.America is currently viewed as the absolute best society in the on the grounds that they were poor or didn't satisfy certain guidelines of others. As Occurred Many individuals that were poor would not like to keep living that way. There was one ruler who may have been the ruler, master or priest that was in charge of everybody and towards America, it was understood that they didn't need to keep living the manner in which they People were not being controlled in American and determined what to do as in Europe. As and won't be Judged or reprimanded. Not one individual is viewed as poor or rich

Gaia: Argument over a single word Essay -- Essays Papers

Gaia: Argument over a solitary word Theory: Life on earth has been considered by some as a deliberate communication inclining toward biological solidness. In any case, when mainstream researchers drove by James Lovelock attempted to coordinate this idea with science, it was (and keeps on being) a problem. Presentation At whatever point one hears the word Gaia, the individual in question will likewise hear life, goddess, reason, environment, and without a doubt discussion. Very few points have incited more discussion among mainstream researchers than the possibility that the environment, biosphere, and its living creatures carry on as a solitary framework, endeavoring to keep up a strength that is helpful for the presence of lifeâ€the supposed Gaia hypothesis or Gaia speculation. The primary debate lies in the way that the name Gaia originates from an antiquated Greek goddess (Mother Earth). Since Gaia’s beginnings, it appears as though she was the most revered among the Greek divine beings: Liberated from birth or obliteration, of time or space, structure or condition, is the Void. From the everlasting Void, Gaia moved forward and folded herself into a turning ball. She shaped mountains along her spine, valleys in the hollows of her substance. Continuously the Earth Mother showed blessings on her surface and acknowledged the demise into her body. Consequently, she was respected by all humans. From inside the dimness of her insider facts, Gaia got their endowments (Spretnak 47-48). The incredible magnet of the hypothesis is that Gaia is a straightforward four-letter word that suggests woman's rights and environment, two angles that don't fit in discerning science. Had the advocates called the hypothesis A robotic framework with homeostatic propensities as identified by concoction peculiarities in the earth’s atmosphereâ€as Lovelock expected to call it, the thought may not ha... ...cated matters (as Gaia) since the beginning, and humankind has had the option to choose whether or not utilizing them is a decent procedure. There are realities to be found and methods of disclosing them to be sent. People are not the focal point of the universe. Nor is some other species. Lynn Margulis Works Cited Bjornerud Marcia. Gaia-Gender and Scientific Representations of the Earth [Part 1 of 2] {Contemporary Women's Database} Sep. 1997: 96-106. Linden, Eugene. Thoughts: How the Earth Maintains Life an Intriguing Scientific Theory Continues to Win Adherents. {Time} 13 Nov. 1989: 114. Lutzenberg, Jose. Gaia's Fever. {The Ecologist} Mar.- Apr. 1999: 59. Margulis, Lynn. Life on Earth Doesn't Need Us. {Independent} 02 Sep. 1998: 5. Spretnak, Charlene. {Lost Goddesses of Early Greece: A Collection of Pre-Hellenic Myths}. Boston: Beacon Press, 1984.

Poetry Essay Writing Guide to Help You Become a Writing Guru

Verse Essay Writing Guide to Help You Become a Writing Guru What is a Poetry Essay? Composing an exposition is a difficult undertaking for each understudy particularly if the theme is as disputable as verse. Examining any bit of craftsmanship is troublesome, for the most part since it might be deciphered in different manners. In spite of the fact that, expounding on verse is considerably more requesting than some other kind of writing. The investigation of verse itself is planned for tending to the poet’s feelings, encounters, and thoughts with the assistance of various elaborate highlights and language procedures. Various sonnets may require unmistakable types of understanding which might be a test. Moreover, representations and different interesting expressions are an ordinary perspective on verse. Moreover, while investigating a sonnet, an understudy should remember a severe structure of the article to assess the piece correctly. In spite of the considerable number of issues that may emerge all the while, with certain tips, the assignment won't just become justifiable and significantly more reasonable, yet it will transform into unadulterated enjoyment. Verse expositions for the most part assess a specific bit of verse, some hypothetical viewpoints, or even close to home disposition and thoughts of the author towards this sort of writing. Most regularly, the essential errand of the essayist is to give the peruser an exact, all around upheld, and exact investigation of a specific sonnet. In this way, the essential guidance is to remember customary structure of the paper, focus on the fundamental thought of the piece, its classification, confirmation, word decision, all the sayings, and tropes of the picked sonnet, for example, sobriquets, representations, similar sounding word usage, interesting expression, and so on. On the off chance that you face inconveniences when composing a verse exposition, check all the parts of the theme subject. Consequently, you have to comprehend what a verse exposition is and how to compose it precisely. Verse exposition is the bit of composing that assesses a sonnet. Subsequently, the essential objective is to join the prerequisites of the exposition design and inside and out investigation of a picked sonnet effectively and expertly. In this way, an understudy ought to follow a severe arrangement to make the future composing understood. Why Is It Important? Each and every undertaking given by a guide has its specific objective. Nonetheless, all the articles are planned for growing one’s information about the theme. While composing a piece, you need to peruse various materials to discover new data. Thusly, it is important to amend what has been realized in class, and, also, procure the data that may be missed. Next, you ought to speak to the material utilizing your words as per the exacting structure of the article. It instructs how to manage data, structure musings, and follow all the list of sources and organizing style necessities. These aptitudes would help understudies in future investigations when composing progressively genuine works, for example, term or research papers. At last, any verse paper is tied in with consolidating hypothesis and practice: the author needs to apply hypothetical information on sorts, tropes, rhyme, and meter to a specific sonnet, assessing its substance and principle thought with its social setting. Therefore, composing verse papers will observably improve systematic abilities and extend your mindfulness about the issue. How to Choose a Topic Wisely? A splendid and appropriately picked title is one of the most vital pieces of a perfect article. On the off chance that there is a chance to choose a theme, it might be hard to settle on a decision. The fact of the matter is that while one variation might be fascinating to find out about the other may be a lot simpler to examine. In this way, it is smarter to pick a natural theme to make the way toward composing progressively charming and smooth. There are barely any more tips. In the first place, shorter and increasingly contemporary sonnets might be less requesting to break down than long and antiquated ones. Second, you need to do a little research before presenting the picked theme to guarantee you’ve got enough materials to help the primary concerns of the content. At long last, the essayist should check if the theme is fitting. It ought not be too hard to even consider understanding and assess. Be that as it may, it needs to give enough space to direct research. At the en d of the day, too mainstream and thin variations ought to be stayed away from. Which Topics Become a Winning Lottery? As it has just been expressed, picking a snaring article point assumes a huge job in the entire procedure. From one perspective, the fruitless subject may bomb a phenomenal paper while an admirably picked one may quite improve composing. In this manner, understudies need to give some consideration to this perspective. A capable theme isn't excessively short or slender and, simultaneously, it isn't excessively long or too hard to even consider understanding. It ought to be sensible, incorporate the primary thought of the article, and make space for inquire about. In addition, it ought not be trying to examine and discover the list of sources for. One of the basic focuses is to catch readers’ eye. In this way, it ought to be connecting with and in any event, captivating. The exposition may assess a specific sonnet, for instance, â€Å"Allusion and Reality in Sylvia Plaths â€Å"Lady Lazarus.† The point can likewise allude to a specific creator, â€Å"Significance of Nat ure in Edgar Allan Poe’s Poems.† Moreover, hypothetical highlights or even individual thoughts on the verse might be broke down, â€Å"Word Choice in Futuristic Works of F. T. Marinetti,† â€Å"How Poetry Influences Modern Society†, etc. Every one of these thoughts are incredible instances of subjects since they are intriguing, not very wide or excessively limited, and are clear about what the author would discuss. Which Topics Turn Your Piece into a Fiasco? Our Writers Know the Answer A fruitless subject may demolish your school progress. Consequently, it is basic to recall a few critical missteps which understudy regularly make getting ready subjects for their composition. The point ought not be excessively long and hard to comprehend or, on the complexity, excessively thin and crude. A crude theme doesn’t illuminate the peruser on the particular reason for composing. It is important to recollect that an exposition is a short type of composing, so points ought to be sufficiently explicit to be completely talked about in a few pages. Moreover, don't focus on inconsequential and unimportant subtleties of the sonnet or pick subjects which require just close to home mentality or thoughts. ‘Why I Like Poetry’ is the most noticeably terrible subject on earth! It isn't intriguing and doesn't require any logical research. Maintain a strategic distance from themes which can be examined in one sentence: ‘Is Howl by Allen Ginsberg a Poem?’ o bviously, it is. ‘Edgar Allan Poe as a Poet’ or ‘Shakespeare’s Sonnets’ are restrictions since these subjects are excessively short and don't give a particular data on what precisely will be talked about. Pre-Writing Tips to Get Ready for Some Serious Work Subsequent to picking a subject, prepare to compose. Peruse the investigated sonnet a few times to ensure all the subtleties are taken note. Taking notes is additionally firmly suggested. Verse is trying to talk about, and a few perspectives might be dubious or have a few implications. Consequently, taking notes will assist with recalling everything. When there are no new thoughts, it is conceivable to scan for the current investigations. It is valuable to peruse different sonnets of the picked creator or even become familiar with some chronicled realities to comprehend the foundation of the piece. Here and there one writer has comparative thoughts that can be found in a couple of composed works. These little life hacks will assist you with understanding the given sonnet and distinguish different thoughts for composing that originate from one. Make an Outline to Develop a Solid Essay Framework When composing a verse exposition remember its strong arrangement just as when you ought to remember either close to home thought for the theme. These mainstays of effective composing might be joined effectively with the assistance of a solid framework. The last ought not be belittled on the grounds that it is impressively valuable to have an arrangement for the work not to miss anything. This would likewise assist with concentrating on the focal pieces of the composition and not be diverted by the subtleties. Consequently, successful blueprints streamline the creative cycle and underline the fundamental structure of the exposition. Rules for the Essay Structure Appropriate structure is one of the basic parts of any effective scholarly work. Neglecting to give a decision or a proposal would bring about a poor score of the exposition. On the differentiation, the accompanying structure would make the composing understood, immaculate, and simple to see. Consequently, every basic piece of the piece has its individual objective, so know about the essential parts of each. An article is probably the most brief type of scholarly composition, so its structure is basic. Any exposition must include: The presentation; The body sections; The end; The book reference. A presentation is the primary passage of the paper which gives the peruser the foundation of the talked about theme and presents the reason for the composition. It essentially incorporates a proposition articulation which shows the basic thought of the paper. In the event that you’re not secure with the adequacy of your postulation, some extra data might be gotten to here. The body is the primary piece of an article. All the thoughts and research angles are talked about in this segment. It might be separated into a few sections if the scope of considerations is introduced. Each should begin with the theme sentence that presents the possibility of the entire segment. The essayist ought not neglect to delineate his/her announcements with immediate and roundabout citations. The end is the last piece of the exposition. It sums up the introduced material and rewords the theory proclamation. It is imperative to recollect that neither end nor a presentation incorporates citations, which implies these two sections ought to be composed from an individual perspective. A catalog is certifiably not a commonplace piece of an article. Be that as it may, it is typically required to utilize a few sources to help the introduced contemplations. In this manner, all the sources ought to be appropriately

Infinitives Examples

Infinitives Examples Infinitives Remember that a verbal is a form of a verb that functions as something else in a sentence. An infinitive is a verbal that can function as noun, adjective, or adverb. It is formed by using "to" + the verb. Examples of Infinitives: The infinitive can appear by itself, or it can be part of a larger infinitive phrase. Examples of infinitives: To run To walk To cook To understand To make Examples of infinitives or infinitive phrases used as nouns: 1) I like to run. (functions as a direct object) 2) I wanted to cook dinner for my parents. (functions as a direct object) 3) To fly an airplane is a dream of mine. (functions as a subject) 4) I cannot believe you knew to put out grits to attract ants! (functions as a direct object) Examples of infinitives or infinitive phrases used as adjectives: 1) The fair is the place to go. (tells us which place) 2) I have some jeans to wash. (tells us which jeans) 3) The singer to watch is Joyce. (tells us which singer) 4) The kind of flowers to plant are perennials. (tells us which flowers) Examples of infinitives or infinitive phrases used as adverbs: 1) To complete the math problem, you divide by x. (tells why to divide) 2) I bought paint to finish the picture for my mom. (tells why I bought paint) 3) To make the cookies, you must add the flour first. (tells why we add flour)

Vice President For Academic And Student Affairs At...

The position of Vice President for Academic and Student Affairs at Nashville State Community College is an outstanding opportunity. This position would allow me to share my years of higher education experience successfully leading and working collaboratively with the community, administration, faculty and staff to accomplish the institution’s mission. The Nashville State Community College community is in the process of identifying a Vice President for Academic and Student Affairs that can build on its accomplishments and to move the institution forward. I believe that my academic and professional background would make me a promising candidate for this position. I would like to share a few of my experiences successfully leading organizational strategic planning processes. My leadership of those strategic planning processes supported the movement of the organization in the direction that was appropriate for a changing economic environment. My ability to think strategically and develop collaborative relationships contributed greatly to my ability to successfully implement new organizational initiatives as well. My experiences are comprehensive as it relates to my higher education administrative leadership abilities. My post-secondary experiences began as a community college student. My experience as a community college student led me to begin teaching for higher education institutions with two and four year degree programs. I taught traditional face-to-face classroomShow MoreRelatedCollin Technologies Case Study Essay examples33525 Words   |  135 Pages2013 Collin Technologies Case Study Baldrige Performance Excellence Program National Institute of Standards and Technology (NIST) †¢ United States Department of Commerce July 2013 To obtain Baldrige Program products and services, contact Baldrige Performance Excellence Program Administration Building, Room A600 100 Bureau Drive, Stop 1020 Gaithersburg, MD 20899-1020 Telephone: (301) 975-2036 Fax: (301) 948-3716 E-mail: baldrige@nist.gov Web: http://www.nist.gov/baldrige The Collin TechnologiesRead MoreRetailing Characteristics of Fast Food Stores and Their Impact on Customer Sales and Satisfaction29639 Words   |  119 Pagesfruits and vegetables being sold through traditional marketing channels. 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What Is The Importance Of Stage Directions In The Glass...

Stage directions is the definition of the definition of the words, in most cases, in form of text in a play; which has the primary role of indicating the movements, the mood engulfing a play, the tone in a play, the lighting as well as the sound effects that are used in a certain play. There are veracious roles that stage directions serve in a certain play. This includes the likes of setting of the mood in a play, giving the play some effects to enhance a better understanding of the content that is meant to be comprehended by the audience; as well as helping the audience relate to the contents of the play in the best way possible so that they are able to discover all the aspects that lead to the buildup of the several plots in the play.†¦show more content†¦Moreover, in the stage directions; also, in the beginning, there is the role of the sentimental music that is being played in the background; which is meant to serve the purpose of relaxing the narrator, as well as induci ng thought. This is due to the fact that in the play, thought forms the primary ingredient of the play; whereby, all that is being done is dependent on thought, memory, which calls for relaxation and calm to enable proper thinking in order to enhance a better understanding of the various contents of the play. Bigsby, C. W. E. (2007). Thus, throughout the entire play, there is the sentimental music in the background; which is coupled with a special smoky glow; which enhances the continuity of the memory chain that is created in the play to the end. Moreover, in conjunction with the smock color, there is a variety of other colors that have been used, in the stage directions; such as gloomy gray and deep blue dusk that has the significance of showing hazy imaginations of the past. All of this is meant to be a buildup for the audience so that they are able to understand the play in the best way possible; which is the primary role of the stage directions. In this way, the central idea in the play was to show reliance on memory; which is greatly helped by the use of the stage direction involving color and the sentimental music. 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Communication and Hospitality Industry free essay sample

Treat others as they would like to be treated is the: PLATINUM RULE 13. What are you doing when you are searching for â€Å"service excellence clues† with your guest? Showing the Spirit, Reading the Guest, Paying attention 14. To remember the six principles of the Spirit of Hospitality, start by remembering the correct acronym below: Seek, Place, Ignore, Reach, Invest, Team 15. Does happiness at work really matter in the long run? TRUE 16. The following are characteristics of happy people: Are self controlled, Have respectful jobs, Are grateful 17. What is the one word that we use or should use a dozen of times a day or more? THANK YOU 18. Based on the â€Å"a ha† Moment in this session please complete the sentences. 211 degrees water is _______ and at 212 degrees water ________. And, its that one extra degree that makes all the ________________. Hot, boils, difference 19. â€Å"a ha! † stands for â€Å"amazing hospitality attitude†Ã‚   TRUE 20. Exemplary means Setting example, worth of imitation and/or a model of behavior 21. How might a hospitality professional show courtesy to his or her guests? Greet guests warmly with a smile. Maintain eye contact when talking with speaking with a guest. 22. How can you best acquire xceptional service skills and knowledge in the hospitality industry? Education, EXPERIENCE, Skill Training 23. A guest calls the front desk to ask what sorts of activities are taking place at the property. How can you reach out in response and show service with SPIRIT? Give them a brief description of the activities for that week or day and send a schedule of events to their room as soon as possible. CHOOSE YOUR ATTITUDE 1. A positive person believes there is no choice about how they do their work. FALSE 2. As a supervisor you are required to conduct daily shift meetings. Today, you have to let your team know of some bad comment cards from last night’s dinner crowd. You are pretty upset with the comments and have been in a bad mood all day. It is important that you tell your team what guests are saying but it is even more important to keep their spirits high. What can you say to keep your attitude positive and your team motivated? Tonight, we can and we will demonstrate excellent service! Who’s with me? Let’s do this! Let’s show our guests that we care! 3. Positive people believe that their attitude determines their results each day? TRUE 4. There is ______________ a choice about the way you do your work, even if there is not a choice about the ___________ itself. Always, work 5. Your attitude determines your: ALTITUDE 6. Life is ______ what happens to you and _______ how you react to it. 10% and 90% 7. Positive attitudes separate the best from the rest. TRUE 8. The ability to see the bigger picture or end result eliminates obstacles and focuses your energy. TRUE 9. Which statement or statements below would be made by a leader with a positive attitude: â€Å"It was my fault we ran out of wine – I will drive out to the warehouse to get more immediately. I know you can manage the restaurant without me for a few hours just fine. â€Å"I would love to do that. † â€Å"We’ve worked hard to try and find another option but have not been successful so far. Let’s try again in a month’s time, sometimes circumstances change. † â€Å"It may sound impossible, but let’s see what we can do. † 10. What is considered a good way to make a commitment to a positive attitude? Be responsible for your own actions and reactions. 11. Tell yourself you did great when you did something praiseworthy is a good method to ___________. Improve your attitude 12. Leaders don’t need to compete- they automatically earn respect by demonstrating an A+ attitude. TRUE 13. What was the title of this session’s â€Å"a ha! † Moment Secrets of the World Class CHARACTER 1. Successful people get ahead by doing the jobs that no one else wants to do. TRUE 2. Character is our personal motivation to do what is right, both inside and out. TRUE 3. People are born with either good character or bad character. FALSE 4. Your character is shown in ways that you deal with trail and adversity. TRUE 5. History is made at night, character is what you are in the _________ DARK 6. Someone who is motivated to learn something new every day is demonstrating which of the following positive character traits? INITIATIVE 7. Which is not a way to demonstrate responsibility? BE AGRESSIVE 8. What are two ways to build character? Have a standard to follow and a will to follow it. 9. Character is not a choice? FALSE 10. Trustworthy employees are people who: Tell the truth all the time even if there are some negative consequences to themselves and their coworkers, Can be counted on to do what they say they will do. 11. Responsible people: *   Keep on trying to accomplish goals even if they find them difficult at first. Try to do their best at all times. * Think before they act, taking into account the consequences of what they are about to do. * Accept the blame for things that go wrong if they caused them or were somehow involved directly or through association. 12. Mahmoud is a Muslim who grew up in India and works in housekeeping at a hotel. He misunderstood his super visor who told him to take a towel to a female guest in room 24 and instead he took soap. When he returns to housekeeping to get the towel he is upset and his supervisor says something to him. Of the following statements, which would be the most respectful esponse (or responses) that the supervisor could make to Mahmoud? I understand you are upset about your mistake, but this may happen until your English gets better over time, so you just need to go and apologize to the guest, give her the towel, and let’s just make sure we check your understanding in future, OK? Communication 1. Words hold the same meanings even if we are from different cultures and have different experiences and perceptions. FALSE 2. Successful communication can occur if one person is doing all the talking. FALSE 3. Which of the following pertain to visual communication? Physical posture 4. Vocal communication makes up _________% of the communication process. 38% 5. Visual communication makes up _________% of the communication process. 55% 6. Verbal communication makes up ________% of the communication process. 7% 7. The definition of communication is the flow of information that one person or persons wants to give another person or persons FALSE 8. One of the myths of communication is that we communicate only when we want to communicate. One of the myths of communication is that we communicate only when we want to communicate. TRUE 9. Of the following statements, which one or which ones are considered to be roadblocks to communication:   We make comparisons between people rather than treating them as individuals. We tend to like only those people who are similar to ourselves. We believe that certain cultural groups or people from specific countries behave the same way. We judge people based on the kind of day we are having as they must be having the same kind of day if they are in the same environment as we are. 10. We believe what a person says, not how he or she says it. FALSE 11. Which element of communication delivers the MOST information to the listener? VISUAL 12. Steve is a front desk operator and is standing with his arms crossed, leaning against the counter when a guest approaches. He has not said a word, so he has not yet communicated with the guest. FALSE 13. What are the two most powerful forms of nonverbal communication? A. Facial expressions and gestures| | B. Posture| 14. Each of us responds to ______________ of non verbal messages daily? THOUSANDS 15. Public Speaking ranks low on the list of situations that people fear most. FALSE 16. Technology has made communication easier but does not make us communicate better. TRUE COOPERATION . Simply stated, it is ________me and _______we. Less, more 2. When you think of cooperation we should think of the words: Assist,   Collaborate, Contribute, Give and take 3. Cooperation is not considered by industry an essential work ethic. FALSE 4. What are the two forms of conflict? Substantive, Personalized 5. In the session, cooperation is related to driving a highway. TRUE 6. Which of th e following is not a way to be a cooperative person: Keep ideas for yourself so you can gain the credit and earn the accolades 7. The IDEA Method stands for: Identify, Design, Examine, Assess 8. Part of being an excellent leader is the ability to cooperate with coworkers and to create cooperative solutions to possible problems. TRUE 9. The hospitality industry is often unpredictable, so having a leader spend time developing crisis management skills is a waste of time as there are too many different things that can go wrong. FALSE 10. A leader should treat all employees the same way because if they explore individual wants and needs then they have to treat each employee slightly differently and a good leader knows that everyone should be treated exactly the same regardless of their differences FALSE 11. Forming relationships with your supervisors and co-workers will improve your ability to work with them. How can you learn to relate to others in the workplace? Show respect, support and accept individual differences. TIME MANAGEMENT 1. Quality work attendance is a habit rather than a gift and one must work hard to acquire and maintain it. TRUE 2. Employee absenteeism and tardiness does not cause guest service to drop, only productivity. FALSE 3. In order to ensure success, you should set achievable goals rather than goals that you feel are unachievable or will set you up for failure. TRUE 4. Having consistent good attendance can help you do what? * Do better * Gain promotions * Achieve greater results * Become a leader 5. In terms of attendance, to simply be in the upper half of your team, 50%. You must simply: SHOW UP 6. In terms of attendance, to simply be in the upper half of your team, 30% you must simply: SHOW UP ON TIME 7. In terms of attendance, to simply be in the upper half of your team, 20% you must simply: SHOW UP ON TIME AND READY TO GO 8. We should only manage time and not ourselves. FALSE 9. What is the ironic reason why most people do not plan their day? THEY ARE TOO BUSY 10. ___________ lists can help you keep track of the daily little task details you might otherwise miss or overlook. GET TO DO 11. Good attendance is one indicator of employee reliability. TRUE 12. How can you improve your time management skills? * Memorize and understand your weekly schedule. * Make attendance and time management a priority. * Use techniques to help you rise and be ready to go each morning. 13. Read the following scenario. Graham comes to work 3 hours late. He called in ahead of time and left a message for his supervisor he would be late because he had to take his son to the doctor. When he sees his supervisor and the rest of the team he says to the supervisor: â€Å"I am so sorry for being late, thanks for understanding and covering for me. † As he walks to his desk he says hello to his coworkers then sits down and starts working. Which rules did Graham break? A. Call in advance when you know you are going to be late. | | B. Provide a reason for being late. | | C. Apologize to your boss and coworkers for being late. | | D. Thank your team members for covering for you. | | E. Offer to make up the lost time. | | | APPEARNCE AND ETIQUETTE 1. First impressions are only formed in a face to face encounter with a guest or client. FALSE 2. How is it that you can wear nice clothes, be cleaned and groomed, and yet still convey a negative first impression to your customers or clients? Because your body language conveys as much as or more than your appearance Because your customers aren’t looking at just your appearance but also listening to what you say. 3. Several years ago, Fortune 500 companies from the hospitality sector spent millions of dollars on a survey asking their customers, â€Å"What is the number one item you seek when you come to our business†. What was the result of their survey? What was the #1 item that customers looked for across many different hospitality businesses? CLEANLINESS 4. How many seconds does it take for someone to form an impression of you? 4 5. Have you heard of the term Mise en place? It is a French phrase defined by the Culinary Institute of America as: EVERYTHING IN PLACE 6. I am responsible for my own appearance and the image I project to customers, but I am not responsible for the image that my office or store projects to customers. FALSE 7. The first step to making a good first impression is your appearance. TRUE 8. Appearance is not a form of communication. FALSE